Cancellation policy

Prisoncall Plans
The Prisoncall plan is a subscription-only product. When you purchase a Prisoncall plan, you will be charged on a recurring basis according to your selected plan. Payment details are stored securely and billed automatically unless cancelled.

Introductory Offers & Renewal
We may offer promotional pricing from time to time, such as a $1 trial for 10 days or a 50% sign up offer with 10 bonus days on the selected plan. These offers are non-refundable once your Prisoncall number is assigned. Unless you cancel before the first renewal date, your plan will automatically renew at full price, and the standard billing cycle will begin. No refunds are issued after renewal.

Cancellation
You can cancel your plan at any time before the next billing cycle. You’ll find cancellation links in your order confirmation emails, or you can log in to your account and manage your subscription directly.
See our Refund Policy for full details.