Unlimited minutes
For all plans
Local landline rates
For cheaper calls
Bundle multiple plans
For more savings
Family & friends
For inmates in Australia
Frequently Asked Questions
What is Prisoncall?
Prisoncall gives you a fixed local landline number to receive cheap prison calls. It keeps call costs low for the inmate and lets you conveniently answer on your mobile.
Why do I get cheap phone calls from prison with Prisoncall?
Prisoncall Australia gives you a local landline number closest to the prison, so inmates are only charged local call rates — not expensive mobile or long-distance fees. That’s how we help families and friends receive more affordable prison calls every day.
When can I start using Prisoncall after signing up?
Once you register and choose a Prisoncall plan, your dedicated local landline number is usually activated within 1 to 24 hours (Monday to Friday, 9am–5pm AEST). You’ll need to give this number to the inmate so they can register it with the prison call system. We guarantee activation within 24 hours or your first month is free.
Can I use Prisoncall for international cheap phone calls for prisoners?
Yes! Prisoncall is designed for family and friends living overseas to receive cheaper prison calls from inmates in Australia. Our BE.YOND© plan provides a dedicated local Australian landline number that connects to your international phone. Available in over 10 countries — it’s a simple way to stay connected, no matter where you are.
How can I monitor my Prisoncall service usage and spending?
This is what sets Prisoncall apart — unlimited talk time on every plan. You can focus on real connection with your loved one in prison, without worrying about the cost of every minute. We’ve been in your shoes, and that’s why we’ve kept our plans simple, affordable, and built for families like yours. Strengthen your bond, share memories, and let us handle the rest.
Is Prisoncall the best alternative to cheap prison engine number?
Prison engine number although common between families, does not offer the lowest rate compared to Prisoncall. Prisoncall Australia gives you a landline number that is the closest to the prison, ensuring each call by your loved one only gets charged the lowest rate possible.
How can I save more with Prisoncall bundles?
Save more with our bundles rate!
Let's take an example where you want three plans - one for yourself, one for your son who lives interstate, and one for your loved one's parent.
Two ways to do this.
1. Purchase all plans under one order - Choose the plan type, select prison name, assign the correct mobile number and add to cart. Then, click on "Get another plan" to add as many plans as you like. The bundle discount of extra 10% off gets applied automaticallly at checkout and for each renewal.
2. Reach out to us via email or online chat - We understand that the decision to get more Prisoncall plans sometimes comes a bit later. Just reach out to us via support@prisoncall.com.au or our online chat and we will apply the bundle discount manually for your plans.